We put the client at the center of our universe and reach for the greatest possible understanding of their needs and requirements. We meet as often as it take, we question and clarify we challenge and innovate. In working together closely we look to build rapport and empathy in order that we not only deliver on time in full but also make sure the journey to get there is the best that it can be.

It’s unlikely that the best solutions are the first ones shouted out. We believe in the process of building and believe deeply that every idea is the beginning of something, we just have to recognize that the time and environment for a new idea to flourish has to be right too. We revise and reiterate and finally confirm the concept that we are all working towards. Our best process and creative capabilities are brought to the table here.

To fail to plan is to plan to fail as the saying goes… but it’s not just a saying it’s TRUE! We are rigorous in our planning from timescales to resources, the alignment contracts and agreements and integration of our solutions.

This is often the long lost cousin of the property delivery cycle. We believe that it is mission critical. We gather all key resources and providers together and step through the whole delivery cycle before we commence . We talk through timelines and demand and challenge, we ask question and seek clarification from all project managers, resources providers and stakeholders. This step always flushes out unforeseen issues. We also conduct a table scenario session to establish failure mode and effect with the authorities and public services.
The outcome is that we revise our plans before execution.

Our execution is delivery though a Bronze Silver and Gold Command structure. If required we set up a control room and ensure that all key responsible operators are connected with radio. We have early morning pre-meetings and evening wash up sessions to review lessons learned. We stay close to the customer and work hard to ensure that their experience is highly positive and that we take care of the inevitable bumps in the road.

We always insist on conducting a review of the projects we’ve just completed in order to analyze the overall process and to configure the steps for further improvement and bring us closer to reaching above and beyond in Customer Satisfaction.